Mc Easy, a transportation management solution to simplify complex logistics operations, is looking for a Io T Product Support Engineer to join our ever-growing team.

If you are a keen learner, self-driven, and looking to be a part of a team that is passionate about helping each other, we want to hear from you.

Job Description

• Manage and provide solutions for Io T Hardware related issues that occur on customer's fleet on a day-to-day basis, partnering with Customer Service and Technical Support teams.
• Become Subject Matter Expert to provide advice and insight on performance of existing Io T Hardware and generate new requirements for the Innovation team to improve product quality.
• Provide periodic recaps on RCA (Root Cause Analysis) of repeated Hardware issues with proper documentation.
• Improve efficiency of Hardware installation process through partnership with the Service Installation team.
• Enhance Installation quality and QC process to ensure Hardware installed on customer's fleets meets standards.
• Conduct Knowledge Sharing with internal Service and Technical Support teams to improve performance and quality.
• Review and ensure complete documentation on handover process for new Hardware with the Innovation team.

Qualification

• >5 years experience in Io T Hardware support, Technical Support, Field Engineering, or Quality Control in Io T / Industrial space.
• Networking and Connectivity (Understanding of LTE, Wi-Fi, MQTT, TCP/IP) and diagnostic tools for connectivity issues.
• Knowledge of Embedded Systems (Microcontrollers) and Electrical applications.
• Proven experience managing stakeholders and demonstrating proactive leadership with a customer-focused mindset.

Join our dynamic team and contribute to our mission of identifying top talent to drive the success of our organization.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Product Management and Engineering

Industries

Technology, Information and Internet