Commercial Director with Aviation Experience (Mandatory)

Overview: The Commercial Director of AVIAREPS Indonesia is responsible for overseeing overall operations, driving business development, and managing client activities while providing strategic direction for the office. This role requires strong leadership skills and extensive experience in the travel and aviation industry, particularly within the General Sales Agent (GSA) model. The Commercial Director will play a pivotal role in fostering business growth for both AVIAREPS and its clients while building and maintaining strong relationships with clients and industry partners.

Key Responsibilities:

1. Business Development:
   Drive business growth and market expansion by identifying new business opportunities and expanding client portfolios, not limited to within the aviation, tourism, and hospitality sectors.
   Lead initiatives to retain existing clients and secure new airline and tourism representation contracts.
   Develop and implement strategies to achieve revenue targets.
   Craft and oversee the creation of compelling RFPs to attract and gain new clients.
2. Operational Management:
   Oversee day-to-day operations, ensuring efficiency, productivity, and compliance with company policies.
   Ensure the office operates within budget while optimizing resources and controlling costs.
   Manage vendor relationships and office infrastructure, including IT systems.
3. Client Relations, Reporting & Communication:
   Build and maintain strong relationships with key stakeholders, clients, and business partners.
   Act as the main point of contact for airline and tourism clients, ensuring all deliverables are met.
   Provide regular performance reports to clients and the regional director, ensuring transparent and proactive communication.
   Present business performance updates and recommendations during client meetings and reviews.
4. Client/GSA Representation:
   Represent global Airlines, Tourism and Destination clients in the Indonesia market.
   Oversee our services for our clients, ensuring seamless sales, ticketing, marketing, and distribution.
   Develop and implement sales and marketing strategies and initiatives to drive awareness, sales, maximize revenue, and enhance brand visibility in the region.
   Lead and support the Indonesia team, fostering a positive and high-performing work environment.
   Align the team’s efforts with company goals and monitor their performance against set objectives.
   Support the team by providing insights, market intelligence, and guidance on customer engagement strategies.
5. Strategic Planning:
   Collaborate with the regional and global leadership teams to align business strategies with AVIAREPS' overall goals.
   Analyze market trends and performance data to identify areas for growth and improvement.
   Develop and implement long-term plans to sustain profitability and market leadership.
   Monitor financial performance, ensuring profitability and controlling expenses.
   Prepare financial reports, budgets, and forecasts for the office.
   Ensure compliance with local regulations and company financial policies.

Qualifications:

Bachelor’s degree in Business, Aviation, Tourism, or related field.
Minimum of 5 years of experience in a senior sales/marketing position in the travel, aviation, or GSA sector, with at least 2 years in a leadership role.
Proven experience in managing GSA operations, client relationship management, and business development.
Proven track record of managing a profitable business unit and achieving sales targets.
Excellent communication and negotiation skills, with the ability to influence and build relationships with clients and stakeholders.
Strong leadership skills with experience managing diverse teams.
Knowledge of the Indonesia aviation market and GSA model is highly preferred.
Proficiency in financial management, including budgeting and forecasting.

Additional Requirements:
Ability to travel as required to meet with clients, partners, and attend industry events.
Strong understanding of the Indonesia regulatory environment related to aviation and travel.

About Us

AVIAREPS has 30 years’ experience providing professional passenger GSA services and tourism marketing to clients around the globe. As the world’s leading GSA and Tourism representation organization with 74 offices in 69 countries, AVIAREPS represents airlines as well as destinations, hotels, attractions, airports, cars, trains, cruise lines, retailers and import/export organizations, and offers a full suite of B2 B and B2 C services which includes sales & reservations, marketing, digital, and PR programs.